HELP CENTER
Below you will find some helpful FAQ's that may answer your question. If you still are unable to find the answer you are looking for, please email us at support@envykonick.com
FAQ's
USA ORDERS
Our processing time before an order ships out is 3-5 business days, excluding weekends.
• For canvas orders within the US, delivery is expected within 7-10 business days of purchase.
• For print orders within the US, delivery is expected within 7 business days.
You will receive your tracking number via the email associated with your purchase once your product ships out. For any additional tracking questions, email us at support@envykonick.com.
CANADA ORDERS
Our processing time before an order ships out is 3-5 business days, excluding weekends.
• For canvas orders, delivery is expected within 10-20 business days of purchase.
• For print orders, delivery is expected within 10-15 business days.
You will receive your tracking number via the email associated with your purchase once your product ships out. For any additional tracking questions, email us at support@envykonick.com.
Satisfaction Guaranteed
All ENVYKONICK canvas art is handmade in the USA with the highest standards. We take pride in our craftsmanship and are committed to helping our customers with any issues that may arise.
Return Policy
• For orders within the United States, if you are unsatisfied with your purchase, you have 30 days from the delivery date to start a return.
• Items must be returned in unused/sellable condition to qualify for a refund.
• Return shipping is the responsibility of the customer.
To begin the return process, email us at support@envykonick.com with your name, order number, and reason for return.
International Orders: All orders outside of the United States are final sale. No refunds, returns, or exchanges.
Damaged Items:
If your order arrives damaged, please email a photo of the damaged item to support@envykonick.com. We will produce and send a replacement at no charge.
We offer bulk pricing on a limited basis. If you are interested in purchasing 5 or more pieces, email us at support@envykonick.com.
All sizes are listed in inches. The conversions are as follows:
• 12 x 18 inches = 30.48 x 45.72 cm
• 18 x 24 inches = 45.72 x 60.96 cm
• 30 x 40 inches = 76.2 x 101.6 cm
• 40 x 60 inches = 101.6 x 152.4 cm
Most US orders are shipped via UPS or FedEx. For international orders, carriers may vary, but all shipments are sent via Delivery Duty Paid (DDP) to ensure a smooth shipping experience.
ECO-Friendly & High Resolution
• Certified Inks: UL ECOLOGO & UL GREENGUARD GOLD Certified water-based HP latex inks.
• Giclée Print Process: Acid-free, archival quality, ensuring vibrant and durable art.
• Canvas: 100% polyester with a matte finish, resistant to fading, tearing, water, scratches, and warping.
• Frames: Eco-friendly MDF composite wood for most sizes; 100% real pine for larger canvases (e.g., 40x60).
• Reinforcements: Finger-jointed reinforced frames.
• Easy to Hang: All canvas art comes with a sawtooth hanger—unwrap and hang right out of the box.
• Handmade in the USA: Crafted with precision and care.
Our canvases are highly durable and resistant to scratches, smudges, and fingerprints. To clean, dust gently with a soft, dry cloth. For deeper cleaning, use a damp cloth if necessary.
We accept the following payment methods:
• Visa
• Mastercard
• American Express
• Amazon Pay
• PayPal
• Afterpay
For press inquiries, email support@envykonick.com, and we’ll forward your request to the appropriate team member.